This policy explains how Query Synqhub handles personal information when you visit query-synqhub.digital or contact us about our analytics consulting services.
Information we collect
When you submit an enquiry, we collect your name, work email, company, selected area of interest and the information you include in your message. We may also receive basic technical data such as browser type, device type, referring page and approximate region when optional analytics cookies are accepted.
How we use information
We use enquiry details to respond, understand your requirements, prepare a scope and maintain relevant business records. Optional site analytics helps us understand which pages are useful. We do not sell personal information or use enquiry information for unrelated advertising.
Legal basis and consent
We process enquiries to take steps at your request before a possible service agreement and for our legitimate interest in operating the consultancy. Optional analytics runs only with your consent, which you may withdraw by clearing the saved preference and revisiting the site.
Sharing and retention
Information may be handled by service providers supporting hosting, communications or professional administration under appropriate confidentiality obligations. We retain enquiries only as long as needed for follow-up and record-keeping, then securely delete or anonymise them.
Your choices
You may ask to access, correct or delete personal information, or object to certain processing. Contact us at +60 3-4045 2931 or write to 479 Jalan, 51200 Ipoh, Perak, Malaysia. We may verify your identity before completing a request.
Security and updates
We use reasonable organisational and technical safeguards, but no internet transmission is completely risk-free. Material changes to this policy will be posted here with a revised effective date.